ABTA
directline holidays is a fully bonded member of ABTA (The Association of British Travel Agents) so your money is protected. All products sold on this web site are covered by our ABTA Bond (ABTA D6770). Full details of the protection provided are detailed here.
Office of Fair Trading "Code of Practice" Scheme
 You will see this sign more and more when you are buying goods or services. As a member of ABTA, directline holidays strictly adhere to a Code of Practice approved by the Office of Fair Trading.
The Code of Practice has been rigorously checked by the Office of Fair Trading before we were allowed to use their logo and you will be treated fairly if problems arise when you buy from them.
- Are committed to treat you fairly if problems arise
- Will guarantee good customer service
- Give you clear-cut information about the goods or services they're selling
- Have user-friendly, straightforward and quick procedures for dealing with customer complaints
- Will use clear and fair contracts
- Will offer free or low cost dispute resolution, such as arbitration or an ombudsman, if you can't agree about how to sort out a problem
- Will offer you more rights than the law gives you.
Investors in People
 directline holidays is recognised as having achieve the "Investors in People standard". Investors in People provides a staff development framework that mirrors the business planning cycle (plan, do, review) making it clear for organisations to follow and implement in their own planning cycle. For over twelve years our experienced team has been offering impartial and well-informed advice to thousands of holidaymakers.
Advantage Travel Agents
 directline holidays is a members of Advantage Travel Agents. This is the largest and most progressive consortium in the travel industry and gives us the buying strength of much larger companies meaning that you get the best holiday deals available. We remain independent of tour operators, airlines and high street travel agents so we are free to offer you the best deal available and aren't forced, like some travel agents, just to recommend a single company's products.
Call Centre of the Year 2006
 directline holidays were delighted to be finalists in the Agent Achievement Awards 2006, as voted by tour operators and the press.
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